Forcontact Europe

Company Profile

Forcontact Europe SA is a Swiss Company specialized in Business Process Outsourcing and advanced Contact Center services in the Customer Relationship Management. Forcontact works closely with the client partners in the realization of tailor made projects uniting traditional and consolidated Contact Center skills and technological and process expertise to offer “Turnkey” services and multichannel services capable of responding rapidly to changes in the market.

Our Services:

• Customer Service Management, multilanguage and multichannel (phone, email, chat and social) 24/7;
• Help-desk and Service-Desk for software and hardware support;
• Customer Base Improvement, Database Qualification and Lead Generation;
• Market Surveys and Customer Satisfaction Analysis.

Forcontact Europe SA's offer includes, as well as Contact center services, ICT services and Cloud Computing solutions, CRM outsourcing services based on innovative technolgies capable of assuring excellence. The operational organization and competences as well as the quality of provided services, are granted by special certificates at international level. Specifically Forcontact holds the following certificates: ISO 9001:2008 – Certification of Quality Management Systems. It forms the basis for the continuous improvement and control of the management system and the process management. EN15838:2009 – Quality Management System for customer contact centers.